Order Taker

Job Summary:

We are looking for a dedicated and customer-focused Order Taker to join our team. The ideal candidate will be responsible for taking guest orders accurately, coordinating with the service and kitchen teams, and ensuring timely delivery to guarantee an exceptional guest experience.

Key Deliverables and Responsibilities:

• To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
• To generally promote and ensure good inter-departmental relations.
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
• To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
• To assist your direct Manager in any task outlined/detailed by him/her.
• To take time and get to know the guests, and to be committed to service excellence. 
• provide service that is sincere, warm and enthusiastic, ensuring the guests satisfaction.
• Works in close cooperation with the Kitchen, Stewarding and all other key service departments, i.e. Front Office Housekeeping, Engineering, Laundry, etc.
• Attends training sessions as per instructions of the immediate Supervisor, i.e. guest care, telephone manners, up-selling, entering guestrooms, etc.
• Works as per Room Service duty schedule.
• Ensures that under no circumstances the telephones are unattended and practice impeccable telephone manners.
• Performs cashier duties, if the situation calls for.
• Takes reservations for other outlets during break times, if the situation requires.
• Ensures her own pleasant appearance (condition of uniforms) and grooming.
• Works (hands on) with the team to prepare the daily service mise end place.
• Observes the cleanliness and maintenance of the assigned Room Service area and operating equipment.
• Assures the well-being of all guests by maintaining a close and friendly, yet discrete contact.
• Refers guest complaints directly to the immediate person in-charge / Room Service Manager.
• Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.
• Attends all meetings and briefing sessions to maintain open communication within the assigned team.
• Knows all menus and ongoing promotions in the outlet by heart and gives recommendations to guests upon request.
• Flexible to work in other areas when required by the immediate Supervisor.
• To report any equipment failures/problems to the Maintenance Department.
• To pass any maintenance requests to the Maintenance Department.
• To participate in any Training/Developments schemes as recommended by senior management.
• To have a complete understanding of and to adhere to policy relating to Fire, Hygiene, Health and Safety.