Credit Manager

Job Purpose:

We are seeking a highly skilled and detail-oriented Credit Manager to join our hospitality group. The Credit Manager will oversee all credit operations, including credit risk assessment, debt collection, compliance with financial policies, and building strong relationships with corporate clients. This role is vital in ensuring healthy cash flow, minimizing financial risk, and maintaining the highest standards of guest and partner relations.

Key of Accountability:

• Examines all credit demands originating through The Hotel’s Departments for  Companies, Travel Agents, and Individuals.

• Conducts credit investigations to determine customers’ worthiness and ability to pay in order to justify extension of Credit Limits.

• Reviews all accounts listed in the “high balance report” on a daily basis and makes the necessary follow-ups with the guest to secure additional credit information or obtain immediate settlement.

• Reviews daily the Arrival List and ensures that granted credit facilities are properly documented.

• Approves all accounts transferred to Ledgers.

• Ensures that credit card limit authorization codes are obtained whenever needed.

• Authorizes payments by individual cheques after ascertaining that The Bank has funds available to cover their value.

• Follows up on collections of accounts receivable, taking all necessary actions to secure timely payment, emphasizing overdue amounts.

• Maintains a current file on returned cheques and prepares a monthly report as well as reconciliation of the file.

• Deals with complaints of wrong charges and submits rebates when necessary.

• Signs all outgoing invoices from City Ledger after ascertaining that all documents are properly attached and invoices are correct.

• Prepares the monthly Credit meeting by providing the agenda, summary of accounts, and additional information if needed.

• Maintains a black list of customers for future reference and tries to establish a regional black list with other Hotels in the region.

• Prepares the collection activities schedules.

• Proposes and recommends write-off accounts form when needed.

• Proposes, suggests new polices and procedures improvements.

• Maintains records of collection activities for each open account in Ledgers.

• Performs any other duties as required.

Prepares the invoices of customers after ensuring that charges are correct, deductions made (Travel Agents Commissions, overcharged room rate etc), and the address is correct.