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Customer Service Representative

Jeddah, Saudi Arabia

Front Desk Operations:

ه Greet occupants and visitors in a professional and friendly manner, providing a welcoming first

impression of the building.

ه Answer incoming calls, emails, and inquiries promptly, providing accurate information and assistance.

• Manage visitor check-in procedures, issue access passes, and direct guests to their destinations within

the building.

Customer Support:

ه Serve as the main point of contact for occupants regarding building services, amenities, and facilities.

• Address inquiries and concerns related to maintenance, security, parking, and other building-related issues

issues.

• Assist occupants with requests for repairs, maintenance, or special services, coordinating with relevant

departments as needed.

Tenant Relations:

ه Build and maintain positive relationships with building occupants, addressing their needs and concerns

in a proactive and professional manner.

ه Solicit feedback from occupants to identify areas for improvement and implement solutions to enhance

satisfaction.

• Communicate building policies, procedures, and updates to occupants effectively and transparently.

• Administrative Support:

• Assist with administrative tasks such as filing, data entry, and record-keeping to ensure efficient

operations.

ه Support the Property Manager with special projects, reports, and presentations as required.

ه Execute any other assigned duties.