F&B Director

We are seeking a dynamic and strategic Food & Beverage Director to lead all aspects of the F&B operations at our hotel. The ideal candidate will be a forward-thinking, service-driven leader with a passion for delivering exceptional guest experiences and driving revenue growth. This is an exciting opportunity to play a key role in shaping the hotel’s culinary identity and service excellence.

The Role

• To oversee the food & beverage operations of the Hotel
• To interact with other departments to ensure guests receive a high level of service
• To be entrepreneurial and to think beyond the boundaries is expected and not requested
• To be creative and encourage, and implement revenue-generating ideas
• To provide service that is sincere, warm,      and enthusiastic, ensuring the guests’ satisfaction
• To take the time to get to know the guests and to be committed to service excellence

Key Deliverables and Responsibilities

Planning and Organising:

1. Coordinating purchasing for the food & beverage department with the finance team as per the hotel procedures
2. Conduct interviews for candidates in the department in conjunction with Human Resources and prepare job descriptions
3. Adhere to and monitor departmental operating expenses as per the departmental budget and forecast.
4. Review and monitor departmental work schedules and ensure that departmental payroll is in line with budgets.
5. Participate in the hotel's budgeting, strategic planning, and marketing plan creation.
6. Implement and drive the Food & Beverage department's 12-month promotional calendar and liaise directly with Marketing and PR to make sure the creative to support the calendar is actioned in a timely manner

Operations:

1. Train and develop the food & beverage team in the departmental operating standards
2. Maintains a presence in the outlets during operating hours.
3. Maintain a consistent focus on improving the overall flow of food & beverage operations, seeking ways to maximize and improve the operation through productivity management and energy savings programs
4. To lead and support employees in the achievement of financial, operational and service delivery targets via effective organizational policy and procedural development and appropriate employee training activities
5. Foster a winning, solution-oriented work environment, motivating and engaging employees to continuously deliver the best possible service and to provide feedback and suggestions
6. To lead daily food & beverage briefings and monthly employee meetings
7. To have a complete understanding of and to adhere to policy relating to Fire, Hygiene, Health and Safety.
8. To drive the performance of the food & beverage team members, including completion of performance appraisals, coaching counselling and performance management in conjunction with T&C and L&D
9. Ensure the team work within the department with a sales focused attitude and team are aware of sales opportunities within the hotel which will assist with the maximization of revenue.
10. Ensure all team members are aware of all food & beverage revenue targets and are kept informed of performance results.
11. Ensure guests are communicated with and assisted in an efficient, warm and professional manner by all team members.
12. To ensure a consistently high standard of grooming is followed and by self and team
13. Actively review guest comments and feedback, communicate this with the team members and implement procedures to enhance guest satisfaction
14. Have full knowledge of all products and services provided by the property and in the local area
15. Actively participate in guest events when requested.
16. Adhere to company credit policies to ensure all expected revenues are secured
17. Ensure daily shift handovers are conducted in a professional and constructive manner.
18. Regularly spot-check duty shift checklists to ensure tasks are completed.
19. Ensure all daily system closing procedures and reports are being completed as per company standards.
20. Source and audition entertainment options suitable for internal entertainment spaces
21. Maintain awareness of industry trends and share with the team.
22. Actively visit direct competitors and review marketing material to ensure awareness of their activities.
23. Work in conjunction with the Executive Chef to ensure the service team’s product knowledge of all menu items and ingredients is thorough.
24. Prepare both a detailed description of each dish on the menu per outlet as well as an organic glossary of menu terms to assist service staff's product knowledge.
25. To carry out any other reasonable duties and responsibilities as assigned.

Administration:

1. To work closely with the Finance department to produce monthly financial reports timely & accurate manner
2. To review the employee schedule and annual leave plan to ensure the correct allocation of resources in order to improve guest satisfaction level as well as employee productivity and satisfaction
3. Oversee the implementation of a training plan for all food & beverage team members
4. Monitor and keep updated training records and schedules to ensure planning and completion is carried out as per hotel standards.
5. Ultimately responsible for all aspects of Micros, including training, preventative maintenance, screen design and presentation, and accuracy.